Frequently Asked Questions

Welcome to Nuvienia's FAQ section, where we address your most common questions about our products, services, and policies. We aim to provide clear and concise answers to help you navigate your Nuvienia experience with ease. If you can't find what you're looking for here, please don't hesitate to contact our support team.

: Nuvienia products stand out due to our unwavering commitment to quality, efficacy, and ethical sourcing. We utilize only premium, scientifically-backed ingredients, often organic and sustainably harvested. Our formulations are developed by expert scientists and dermatologists, ensuring maximum potency and safety. Furthermore, we prioritize transparency in our ingredient lists and manufacturing processes, so you know exactly what you're putting into and onto your body. We also avoid common allergens and harmful chemicals, making our products suitable for a wide range of sensitivities.
: Our standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary depending on the destination country's customs and postal services, usually ranging from 7-21 business days. We also offer expedited shipping options for an additional fee, which can reduce delivery time to 1-3 business days domestically. You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress. Please note that processing times, which can take 1-2 business days, are separate from shipping times.
: Nuvienia accepts a wide range of secure payment methods for your convenience. We process all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. For a faster checkout experience, we also integrate with popular digital wallets such as PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secured using the latest SSL technology to protect your personal and financial information.
: We offer a 30-day satisfaction guarantee on all Nuvienia products. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange. Products must be returned in their original packaging, unopened and unused, unless the return is due to a defect or damage upon arrival. For detailed instructions on how to initiate a return, please visit our Shipping & Returns page.
: Creating an account with Nuvienia is simple and provides numerous benefits, including faster checkout, order history access, and exclusive promotions. To create an account, click on the "My Account" link in the top navigation and follow the prompts. Once logged in, you can view your past orders, track current shipments, update your personal information, manage your addresses, and review your payment methods. For any issues with account management, please contact our customer service team.
: Yes, Nuvienia is proud to be a cruelty-free brand. We do not test our products on animals, nor do we use ingredients that have been animal-tested. Many of our products are also vegan-friendly, meaning they do not contain any animal-derived ingredients. You can find specific vegan certifications and information on each product's detail page. We are committed to ethical practices and providing products that align with your values.
: Absolutely! Nuvienia ships to a wide range of international destinations. During the checkout process, you will be able to select your country from the dropdown list to see if we deliver there. Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country, which are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.

Still Have Questions?

If your question wasn't answered in our FAQ, our dedicated customer support team is ready to assist you. We're here to ensure your Nuvienia experience is exceptional.