Shipping & Returns
Shipping Information
At Nuvienia, we strive to ensure your orders are processed and delivered efficiently and reliably. We offer a range of shipping options tailored to your needs, whether you're in the UK or internationally. Our priority is to get your premium health and beauty products to you as quickly and safely as possible.
Available Shipping Methods & Estimated Delivery Times
- Standard UK Delivery: Expected delivery within 3-5 business days. This option is reliable and cost-effective for most orders within the United Kingdom.
- Express UK Delivery: For those who need their products sooner, express delivery aims to get your order to you within 1-2 business days.
- International Standard Delivery: Delivery times vary significantly by destination, typically ranging from 7-21 business days. Please note that customs processing in your country may affect these estimates.
- International Express Delivery: Expedited international shipping, usually delivered within 3-7 business days, depending on the destination and customs efficiency.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order, as well as the selected shipping method. We occasionally offer free shipping promotions, so keep an eye on our website for current offers.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package's journey. Please allow up to 24 hours for the tracking information to become active after you receive the email.
Returns & Exchanges
Your satisfaction is paramount to Nuvienia. If for any reason you are not completely satisfied with your purchase, we offer a straightforward returns and exchange policy. Please read the following guidelines carefully to ensure a smooth process.
Return Eligibility & Timeframe
- General Products: You may return most new, unopened items within 30 days of delivery for a full refund or exchange.
- Conditions: Products must be returned in their original packaging, unused, and in the same condition that you received them. Any product that is not in its original condition, is damaged, or missing parts for reasons not due to our error will not be eligible for a refund or exchange.
- Exceptions: For hygiene and safety reasons, certain items such as opened skincare products or supplements may not be eligible for return unless they are proven to be faulty or incorrect. This will be clearly stated on the product page.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Send an email to our customer service team at [email protected] within the eligible return period. Please include your order number, the item(s) you wish to return or exchange, and the reason for the return.
- Receive Instructions: Our team will review your request and provide you with detailed instructions on how to return your item(s), including the return address.
- Package Your Item(s): Carefully package the item(s) you are returning in their original packaging, ensuring they are well-protected to prevent damage during transit.
- Ship Your Item(s): You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (typically 5-10 business days).
Exchanges
If you wish to exchange an item for a different size, color, or a different product altogether, please follow the return process for the original item and place a new order for the desired item. This ensures the fastest and most efficient way to get your new product.
For any further questions regarding shipping or returns, please do not hesitate to contact our customer support team. We are here to help!